I had my car in for 90,000 mile check up. It needed some extensive work and I was surprised by some, but felt confident that those checking out the engine and needed repairs were doing what was best. They called me ahead of time to let me know what needed to be done and asked what did I want them to do. I followed their recommendations and so far, everything is working as it should. Everyone was courteous and informative. They lent me a car until I could have mine returned. They were expeditious and finished the work in a timely manner. Thank you. Charleen Hannawald Read More »

We purchased a new 2013 CC 2.0T. We had been to other dealers, but at Fairfield you were more willing to negotiate a deal, providing better trade-in value. Best of all, the whole experience and negotiation was low-stress. Read More »

I had body work done. The body shop did a great job and got it done in a timely fashion. Read More »

One month prior my husband purchased a 2013 Touareg TDI from Kings Volkswagen. I drove it & was completely sold on the vehicle's design, ride & quality. When I mentioned to him my interest in shopping for a similar vehicle he was very supportive, but highly encouraged me to locate a more customer-focused dealer than provided by Scott Stockwell's staff. Through researching the internet I located Fairfield Volkswagen. From arrival to sale to departure, everyone I dealt with was simply outstanding with the highest integrity. Hats off to Tony Blaine, Tom Schnur, Lee Lipsky & Jonathen Petrey...they set the baseline for all auto dealers to aim for. Read More »

My car (2013 Jetta) had an excessive number of small dents resulting from a hailstorm. I'd only had the car for 2 months. Dents were on almost every panel but especially on the hood, top, and trunk lid. My insurance company estimate was over $7000, astonishingly. The salesman that sold me on a VW lease (Landon Haft) recommended I take my car to The Body Shop. I just picked the car up yesterday. It looks fantastic! I couldn't be happier with the results. Thanks VW... Read More »

Bought a new 2013 Jetta Good solid care. Taking it in next Monday to complete new purchace check and cleaning. Also having windows tented. I will know more about the car and dealership after that. Read More »

We used the terrific express service for an oil and wiper blades change. Fast and easy!! Read More »

2013 TDI convertible Beetle Read More »

2010 VW Passat Wagon. Excellent service and great staff. Read More »

I must admit, I was a bit disappointed with the handling of the service to my car. Don't get me wrong, I absolutely love my VW and do not foresee leasing of anything else (not in the near future anyway). But, I waited 3 hours for my 20,000 checkup. Now, I'm not sure exactly how long something like this should take, maybe it is supposed to take 3 hours, but I was betting on 1 1/2 hours, possibly 2. I scheduled my appointment for 10:30 and waited until 1:30. Shouldn't there be a benefit to scheduling an appointment? In my opinion, the least that the service person could have done was to give me an update at some point on where I was in regards to this inspection, what still needed to be done and approximately how long the rest of the wait would be. On days like these I ususally try to schedule other appointments so as to kill as many birds with one stone as I possibly can. I use my day wisely. VW makes that a risky thing to do. I'm aware that I have the option to drop off my car, but Fairfield is a 30 -40 minute drive and doing that is not convenient in my situation. Read More »