Average Score (190 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

190 Ratings

4.7 Average

Models
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  • Julio A.02-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    Front desk personnel were professional,

  • William W.02-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Great customer service with Celest and Missy. Always a pleasure and have my best interest foremost.

  • James E.02-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Debra J.02-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Vernell R.02-07-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • John V.02-07-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    Everyone at Fairfield was fantastic. Great pricing and communication, and the staff made sure that everything went smooth.

  • Jacqueline T.02-06-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Daniel D.01-31-2025

    TYPE:ServiceMODEL:GolfYEAR:2018

    Our car was sent there due to an insurance claim, it was a little delayed due to parts not being in stock however your body shop department with Maddie and Eugine was fantastic, they are very professional and polite.

  • Shirley D.01-31-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Not very customer service oriented.A lot of guessing about issues of your car just to charge you for services you don’t need.I had my battery replaced and now I have no access to my vw app and instead of them fixing the issue they created I have to wait an additional week to get it fixed.Im so dissatisfied and annoyed.I definitely wouldn’t recommend any of my family and friends to come here.

  • Carlos S.01-30-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2018