Average Score (197 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

197 Ratings

4.7 Average

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  • Michael L.07-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I showed up for service on the wrong day and they managed to squeeze me in, greatly appreciated

  • Jeff W.07-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Great people awesome facilities

  • Juan Carlos T.07-05-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

  • Jeffrey B.07-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Friendly service.

  • Susan S.06-30-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Friendly and informative all around, very willing and able to answer all questions.

  • Andon P.06-30-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Richard K.06-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Carol H.06-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    My dash was not put back together proper. I have a dent mark in the dash from them not taking it apart correct . I'm very unhappy with the service. I didn't notice it all till days later how bad it was.

  • Jewel J.06-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Always a pleasant experience! The staff is friendly and knowledgeable and does their best to get issues fixed correctly and quickly. Anthony, Missy & the young man who picked me up took great care of my niece and I.

  • Deborah F.06-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Everything about my experience to have my 2024 Tiguan serviced at Fairfield Volkswagen was extraordinary. Convenient, Service was timely and Staff was extremely friendly and helpful. Loved the text msg updates on status! Every member of the team was fun to be around.. I enjoyed my time there and was actually disappointed when my service was complete and it was time to leave.