TYPE:ServiceMODEL:AtlasYEAR:2024
Always a pleasant experience! The staff is friendly and knowledgeable and does their best to get issues fixed correctly and quickly. Anthony, Missy & the young man who picked me up took great care of my niece and I.
Average Score (190 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
Everything about my experience to have my 2024 Tiguan serviced at Fairfield Volkswagen was extraordinary. Convenient, Service was timely and Staff was extremely friendly and helpful. Loved the text msg updates on status! Every member of the team was fun to be around.. I enjoyed my time there and was actually disappointed when my service was complete and it was time to leave.
TYPE:ServiceMODEL:JettaYEAR:2019
Fairfield VW is top quality for my wife’s Jetta. We bought the car new at your store /. All service is done at your store. I’ve worked with your parts department too and everyone is easy to work with and knows their job well. We highly recommend Fairfield VW. Jeff Mell
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Wonderful staff
TYPE:ServiceMODEL:TiguanYEAR:2019
I chose this because Maddie kept in close touch with me during the time my car was in the body shop. It was there for a month. The problems came from my insurance company but Maddie fought for me.
TYPE:SalesMODEL:TiguanYEAR:2025
The negotiation process went fine. However, the actual pickup and overview of the vehicle functions was very bad. The dealership appeared to be under staffed and wanted to wait on potential other customers as opposed to finishing the handoff of the vehicle we had just purchased. The salesman actually asked if we could come back for an overview the next day so he could wait on other customers.
TYPE:ServiceMODEL:ArteonYEAR:2021
TYPE:SalesMODEL:TiguanYEAR:2025
Our sale guy, Ray Jackson was the best. Very friendly and not at all pushy!! The manager of the Fairfield store was very personable and went out of his way to get the car we wanted. Finance lady was very accommodating and easy to work with!! Our best experience to date in buying a car❤️❤️
TYPE:ServiceMODEL:TiguanYEAR:2022
Staff very welcoming